Frequently Asked Questions During COVID-19
EAP staff have created a list of FAQs about the EAP services that are currently available to campus during COVID-19.
1.) Is the EAP currently seeing clients?
Yes, the EAP staff are still seeing clients. Appointments with the EAP are being offered exclusively via Telehealth video conferencing, which is an encrypted platform that is completely confidential and HIPAA compliant, or via phone call.
2.) How can I go about scheduling an appointment?
Please contact our office at firstname.lastname@example.org or 517-355-4506. If you call and someone doesn’t answer, please leave a voicemail so that we can get back to you as soon as possible.
3.) What is the preferred way to contact the EAP?
It is likely that you may be able to get in touch with us quicker via email (email@example.com). However, you can also contact us via phone (517-355-4506).
4.) Are you accepting any walk-in appointments?
No, we are not. In response to Governor Whitmer’s executive order, all EAP staff are working remotely to continue serving our campus community.
5.) What hours is the EAP open?
Phones and emails are monitored Monday-Friday between 8:00 a.m. and 4:30 p.m. Appointments are also available during this time frame.
6.) How do I use Zoom for telehealth video conferencing?
For information regarding Zoom, please visit https://msu.zoom.us. If you need assistance with setting up a Zoom account, please contact the MSU IT Service Desk at 517-432-6200.
7.) How do phone appointments work?
We will provide you with Zoom connection information, regardless if you are wanting a telehealth video appointment, or a phone appointment. Please dial one of the phone numbers listed on the Zoom connection information that is provided to you, and enter the Meeting ID.
8.) I don't have Adobe Professional, how do I fill out the forms?
We recognize that currently everyone has varying resources available to them, so please just do your best to get the forms back to us. Some ideas include: using the Fill & Sign feature in Adobe reader, or Paint. Our staff is currently working to make our forms fillable and are hopeful to be able to share those with new clients in the very near future.
9.) A loved one is in crisis, what do I do?
Please contact 911, go to your nearest emergency room, or contact Community Mental Health at 517-436-8460.
10.) Where can I learn more about COVID-19?
Updates regarding any impacts to university operations are being published at https://msu.edu/coronavirus. Please direct questions or concerns regarding COVID-19 to the COVID-19 MSU Hotline at 888-353-1294.